Terms and Conditions

All bookings are accepted on the STRICT understanding that the pupil has read, understood and accepted our terms and conditions. This is highly stated and clearly visible on our website.

Terms and Conditions
We take our customer satisfaction very seriously here at INSTANT PASS LTD and endeavour to provide all our pupils with an excellent service from reliable driving instructors who have been fully vetted by the government agency “DVSA”.

In these terms & conditions, references to “you” or “your” means the pupil booking the course of driving lessons and practical driving test or theory test through ourselves and “us” or “we” refer to INSTANT PASS LTD .

We acknowledge that by asking INSTANT PASS LTD to start work on our behalf on any course booked by booking either a theory test or a driving test that we waive our rights under the 14 day cooling of period to cancel and get a full refund. We understand this does not effect though any of our other rights under English law and is only agreed to speed the booking process up.

INSTANT PASS LTD only ACTS AS YOUR AGENT IN SUPPLYING A DRIVING INSTRUCTOR to do the lessons and you understand that when booking any course that you are entering into a separate contract for the lessons with the driving instructor who is a self-employed person and is independent from us.

A non-refundable deposit fee is required at the time of booking. This is then deducted from the driving course price.  The full balance of the intensive driving course fee is payable on the 1st day of the driving intensive course in cash. Each intensive driving course is for the time booked.

No crash driving courses will be brought over to the next week, unless agreed by the instructor. The total hours of the course booked, includes the time for the test. Extra hours can be booked, but for an additional hourly cost direct with your instructor

If your instructor feels you are not ready to take your practical driving test, even on day of exam, because of safety, then pupil will NOT be allowed to take practical driving test with our company. NO refund for your test or driving course, will be offered to you. Pupils who NO-SHOW or cancel at short notice, for any of tests or course lessons, then no refunds will be offered. We will then have the right to cancel the driving intensive course completely. If a pupil cancels a crash course through their own decision, then NO REFUND is given from US or driving instructor.

Pupils who book extra singular driving lessons and who NO-SHOW, or cancel at very short notice, then the missed hourly tuition fee will be charged and payable to the driving instructor. You must attend each driving lesson on time, and in a fit state to drive. NOT to be under the influence of alcohol or drugs, including prescribed medicines, this will affect your concentration and awareness. if any of our driving instructors believe you are unfit to drive, he or she will tell you that the driving lessons / driving course is CANCELLED because of legal reasons. No refund will be offered.

We will provide the pupil with the same instructor each day of the crash driving course. But, through circumstances, it might not be possible to do so. No pupil should drive continuously, so very short breaks will be arranged out of the hours booked.  All attempts will be made to obtain Practical driving tests on the last day of pupil's intensive driving courses, if the pupil passed the Theory Test whilst on the longer 10-day crash courses. But when this is NOT possible in securing a place, the pupil is required to return later, to take their driving test. A couple of hours are kept back from the driving course, for the day of the practical driving test.

No Practical test can be booked until Theory test is passed. A Practical Driving Test date can only be achieved by the availability, when we consult the DSA website at the time of the practical test booking. Throughout the intensive driving course, the pupil will be assessed of their driving ability. If it is thought that the pupil would not pass the practical driving test, throughout the driving course, she/he will be informed and offered extra hours to bring the driving up to driving practical test standard, so long as the instructor has the space in their diary to accommodate the extra hours.

A professional approach is demanded of the pupil and no abusive behaviour towards staff will be accepted. The intensive driving course will be terminated, and the fee not refunded in such event. A driving course, any test fees and deposit will be held for a maximum of 6 months, if a pupil is unable to start the course for whatever reason After that time, a new deposit, test fees, driving course fee will be required to be repaid.

All courses are based on average learning capabilities and are a guide only. No guarantees of 1st time pass can be implied. INSTANT PASS LTD is only paid on commission and acts only as a booking agent. The contract of the Driving Course is between the Pupil and the Instructor, who is a self-employed contractor for the company. Any disputes claim, or discussion should therefore be taken up with the instructor and not with us We cannot be held liable for any compensation claim from a pupil, nor can it be held responsible for any traffic law violation on the part of the pupil.

You must pass the legal eye sight test before allowed on the course. The instructor will check this on the first lesson and if you fail. If in doubt, have eye sight checked at an optician before course.

We will use your personal data in accordance with the data protection act 1998 and it will be used to book your theory test or driving test, to arrange your driving instructor regarding the lessons and to take payment if necessary. We will only give your personal details to third parties where the law either requires or allows us to do so. 

FREE RE-SIT for pupils who have booked 10 or more hours, that unfortunately don't pass on the first attempt. We offer a free re-sit with every further 5 hour course purchased, this means we will deduct the cost of the driving test from that booking. (£60) To take advantage of this offer you will need to book it through the office.